Online Casino Terms and Conditions:
When signing up to any online casino please be aware that General Terms and Conditions apply.
Online Casino Bonus Terms and Conditions:
When accepting any form of online casino bonus or promotion please be aware that Promotional Terms and Conditions apply.
Sun Palace Casino Overview
Please note that all credit card Financial transactions are processed by Park Lane Services Ltd., 35 Vine Street, EC3N 2AA London, United Kingdom; owner of this casino. Your Statement will show as: SUNPALACECASINO.EU, LONDON.
We accept deposits in any currency. Player accounts are tracked in US dollars so deposits made in currencies other than US dollars will be converted at the current bank exchange rate.
Deposit Methods for American & International Players:
- Credit Cards
- Prepaid Reloadable & Gift Cards
As deposit options are continually changing, be sure to check the casino cashier for a complete list of all available options.
Additional (Non US) Deposit Methods:
- NETELLER – PREFERRED METHOD (**) Not available for US, Canada, UK, Brazil and Australia.Please click on any of the above deposit methods for additional information including benefits, how to register and use the method, and additional bonuses you are eligible for when using preferred methods.For further assistance and information regarding any of our deposit methods, please contact our Deposit Options Department anytime by [email protected], chat or toll free phone number.
IMPORTANT INFORMATION REGARDING DEPOSITS & WITHDRAWALS
Please expect withdrawals to take up to 2 weeks to process. It is very important to us that we meet or exceed your expectations. For this reason we need you to understand ahead of time that regulatory changes in the marketplace have limited the availability of deposit and withdrawal methods and have increased the time required to process withdrawals.
We value your business and will do everything we can to offer as many deposit and withdrawal options as possible and to keep the time it takes to process withdrawals to a minimum.
It is very important that you add [email protected] , [email protected] and [email protected] to your safe list to ensure that you receive important email notifications regarding your account and any payouts being made to you. All correspondence from us will be sent from these email addresses to the email address that you have provided for your account.
All of our transactions use SSL security layer for added security.
Please Take Note!
- We reserve the right to request documentation prior to authorizing any withdrawal request, to verify the authenticity of the credit card information and/or the identification of the player. Any delays in providing documents will result in cashout delays. For further details on the documents that may be required please contact our Security Department at [email protected]
- Minimum withdrawal amount is $150.00 and the maximum amount per withdrawal event is $2,000.00 per week unless otherwise stated for specific cases, depending on the player’s class. This maximum withdrawal amount may also vary depending on the policies/limitations imposed by the third party payouts provider, through which payments are sent. Withdrawal requests are usually received within 48 hours, after which it takes a minimum of 5 to 7 business days to be evaluated. All payouts exceeding $2,000.00 will be paid out via installments not exceeding the maximum per week.
- All payouts are in US Dollars. For your convenience, we offer the following methods for cashing out:
Neteller – Where available
ACH – for USA Players Only
Certified Money Orders – Worldwide except USA
Checks via Regular Mail or Courier – Worldwide
WD Rates per Week
$2,000 – $5,000
‘Faxback Form’ is an authorization form and is required in order to process your withdrawal.
Faxback Form PDF version
Special General Note: You are reminded to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time.
Also take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 5 times the amount deposited will be charged processing fees in accordance with the deposit method used. Fees vary depending on the deposit method and those methods that can not be electronically refunded by us will have delivery fees that also vary depending on destination and delivery method.
Disclaimer: Please be aware that cancelled withdrawals do not apply towards promotional offers.
Also take note that any person that makes a deposit, and does not make any wagers with the deposit before requesting a withdrawal, will be subject to pay for the processing fees which will vary, depending on the deposit.
Important: All pending withdrawals will be placed ON HOLD until every single deposit with clearance period that the player has used is switched to status cleared and verifiable via online back ends. These methods include, eCheck & Instadebit.
Please make sure your physical address is current and accurate at all times. Should you request to be paid via ACH then your banking details must also be current and accurate al all times. Please email the Finance Department should any of the above details require update prior to posting your withdrawal request.